At QWERTY, we believe that every project is an opportunity to create a solution that is reliable and fully customized for our customers. Our company specializes in membrane and foil keyboards, serving a wide range of industries – from medical, through industrial, to the telecommunications sector.

Thanks to our experience and unique approach, we carry out projects from the idea stage to the final product, taking care of every detail. In this article we will describe what the process of creating products in QWERTY looks like – from the first drawing to the finished product.

Starting the project – understanding the customer’s needs

Every project at QWERTY begins with a thorough analysis of the client’s expectations and requirements. Our clients often come to us with a general concept, which we transform together into a specific technical solution. It is dialogue and mutual understanding that are the foundation of our cooperation. Through a series of targeted questions and consultations, we get to know not only the technical requirements themselves, but also the context and environment in which the keyboard will be used. We take special care to understand the specifics of the customer’s industry – medical equipment used in sterile hospital conditions has one set of requirements, while industrial equipment operating in dusty manufacturing environments has another.

Comprehensive support at every stage is embedded in the DNA of our company. The QWERTY team provides expertise beyond keyboards – we advise on matters of enclosure, display integration or the selection of accompanying components, with a view to optimal performance of the entire system. Our experience allows us to anticipate potential challenges at the design stage and propose solutions that can improve the final product. Through this approach, our customers receive not only a high-quality keyboard, but a complete solution that perfectly fits their business needs.

Design – from drawing to initial specification

Once we have a full understanding of the client’s needs, we begin the design phase. This is the stage where creativity meets engineering precision – our team of builders and designers transforms requirements into specific technical solutions. The process often begins with hand-drawn sketches that gradually evolve into advanced 3D designs and detailed technical documentation.

During the design process, we focus on several key aspects:

• Selection and testing of materials – each component of the keyboard is carefully selected for durability and resistance to specific operating conditions – from sterile medical rooms to aggressive industrial environments.
• Ergonomics and usability – we design key layouts with intuitive use in mind, taking into account different usage scenarios and end-user preferences.
• Extended functionality – we integrate advanced technical solutions, such as multicolour LED backlighting, EMC protection or specialized protective coatings, tailored to individual project requirements.

At this stage, what is key to success is smooth communication with the customer. We keep in touch, presenting new versions of the project and collecting feedback. Our “24-hour response” rule allows us to quickly clarify concerns and make design decisions. This allows us to efficiently eliminate potential problems before moving on to more advanced stages of implementation. This interactive design process not only saves time and resources, but most importantly ensures that the final product fully meets the customer’s expectations.

Selection of materials and production technology

Based on the approved design, we select optimal materials and production technologies. Each keyboard is a precisely designed system of layers, in which we use selected materials such as high-strength polyester and polycarbonate foils. They not only guarantee mechanical resistance, but also ensure stability in a variety of conditions – from sterile operating rooms to demanding industrial environments. We increase the durability of our products by applying specialized coatings, including UV layers to protect against radiation and anti-static coatings to prevent static buildup.

In the production process, we use a number of advanced technologies:

• Optical bonding – is a high precision method of joining layers, which not only eliminates air spaces between components, but also significantly improves the optical and strength parameters of the entire system. Thanks to this, our keyboards maintain excellent readability and are resistant to mechanical damage.
• EMI/ESD shielding systems – we use advanced solutions to protect against electromagnetic interference and electrostatic discharge. This is especially important for keyboards operating in medical or industrial environments, where equipment reliability can be critical.
• Integrated backlighting systems – we offer a variety of lighting solutions, from energy-efficient LEDs to advanced electroluminescent (EL) panels. This makes it possible to adjust the level and characteristics of the backlighting to suit specific working conditions – whether in dimly lit laboratory rooms or in the cabins of industrial vehicles.

Careful selection of materials and technology is the cornerstone of the quality of our products. Every technological decision is made to ensure maximum durability and reliability in the target operating environment. Thanks to our many years of experience, we are able to select solutions that perform well even in the most demanding operating conditions, guaranteeing long-lasting and trouble-free operation.

Prototyping and testing

Once the design and materials are approved, we proceed with prototyping. This is the first tangible result of our work, which allows the customer to physically test and evaluate the functionality of the keyboard. At QWERTY, we use an iterative testing methodology – each prototype undergoes a series of rigorous tests under controlled laboratory conditions. This allows us to verify not only compliance with design assumptions, but also the keyboard’s behaviour under simulated real-world operating conditions.

We test our keyboards for:

• Mechanical resilience – we subject the keyboard to intensive mechanical testing, checking its resistance to impact, vibration and multiple key press cycles. We simulate the accelerated aging process to predict the product’s behaviour over the long term.
• Resistance to moisture and dust – we verify watertightness and functionality in a variety of weather conditions – from extreme temperatures to high humidity. We also test resistance to penetration by dust and liquids, which is crucial in industrial applications.
• Functionality – we conduct a detailed verification of all keyboard functions, from basic button responsiveness to advanced elements like EMI shielding effectiveness and backlight uniformity. Every parameter is measured and compared with the assumed values.

The prototyping process is dynamic – based on the test results, we make the necessary modifications and improvements. This flexibility allows us to optimize solutions before we go into mass production. Working closely with the customer at this stage and taking into account their feedback ensures that the final product will not only meet, but often exceed original expectations.

Manufacturing of the final product

Once the prototype passes all tests and is accepted by the customer, we proceed to mass production. Our machinery stock, equipped with state-of-the-art production lines and quality control systems, guarantees the highest precision of manufacture and full reproducibility of the parameters of each keyboard produced. Automated technological processes, supported by advanced monitoring systems, allow us to maintain consistent high-quality production while minimizing the risk of execution errors.

Every stage of production is carefully monitored, and keyboards go through detailed quality tests to meet our high standards. This makes us certain that every keyboard that leaves our factory is fully functional and ready for use.

After-sales support and long-term cooperation

The delivery of a finished product is not the end for us, but the beginning of a long-term relationship with the customer. We offer comprehensive technical support that goes beyond standard after-sales service. We understand that each industry has its own unique requirements, so we are ready to support our customers with maintenance service and adapting products to new needs.

We build lasting business relationships based on trust and mutual understanding. We actively monitor the performance of our products under real-world conditions, offering prompt support in situations requiring technical intervention. This proactive attitude and readiness to respond quickly to customer needs make QWERTY perceived not only as a manufacturer of high-quality keyboards, but above all as a reliable business partner that can be relied on in any situation.

Continuous development and cooperation based on partnership

 Our philosophy is that there is always room for improvement. Every project is an opportunity for us to learn lessons and improve our processes. We are constantly analysing our technologies and implementing changes that make our keyboards even more robust, functional and tailored to our customers’ needs.

When we encounter problems, we analyse their causes and implement fixes to prevent them from occurring in the future. Through this approach, we build solid relationships with customers who value our reliability and commitment to each project.

At QWERTY, we also adhere to the principle that a word has the same value as a contract. We care about customer relationships, with our goal not only to provide a product, but also to be a trusted advisor and partner that can be counted on. We regularly talk with our clients, not only about projects, but also about their vision and needs – this openness strengthens our relationship and builds mutual trust.

Summary – from vision to finished product

At QWERTY, we have developed a unique manufacturing process that combines advanced technology with a deep understanding of customer needs. At every stage of implementation – from initial consultation, through the design phase and prototyping, to mass production and after-sales service – we are guided by the highest quality standards and the principle of close cooperation with the customer. It is this holistic view of the manufacturing process, backed by years of experience and a relentless pursuit of excellence, that allows us to deliver products that not only meet but often exceed the expectations of our business partners, contributing to their market success in a variety of economic sectors.